Refund & Shipping Policy

Return and Shipping Policy

Return Policy TrueBluePets.com

 

 

Shipping Policy - We Ship Fast!

  • Shipping is limited to the continental United States. 
  • Order processing time is 1-2 business days.
  • Standard delivery times vary based on location but are usually completed within 4-6 business days.
  • Priority delivery times vary based on location but are usually completed within 2-4 business days.
  • For UPS 2-Day shipping, the order must be placed before 2:00 PM PST Monday through Thursday in order for it to be delivered within the 2 business days.
  • An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.

 

Return |Cancellation Policy

Our Happy Customer Guarantee

We are True Blue in our policies and want you to be happy with your purchase. 

Please contact our Customer Service Team about how to best handle your product issues and let us make it right!

Call (323) 933-9842 or email customerservice@truebluepets.com

 

Sales Tax Policy

Tax is included in orders shipped to the state of California.  We will refund it on returns.